FAQ

FAQ

Booking & Payment

This is because our business and trading are all based in Portugal, along with our accountants and bank.  Portuguese law places on us certain requirements as a holiday rental in Portugal and therefore our business function is based in Portugal and not the UK.

Apart from the main high season of mid-July to early-September, we charge rental at the Villa on the basis of a minimum seven day rental cost for two people.  We then add a per person per night charge for each guest in addition to two.  This is so that we can offer the Villa for smaller parties and couples at a reasonable rate, and you know you are not paying for extra beds and rooms that you are not using!  In the peak Summer season the Villa is charged at one rate only regardless of the number of people in your travelling party.

We do charge the same extra per person nightly price for children using beds but we do not charge the extra person nightly price for babies/toddlers using cots.

  • By credit or debit card through our processing merchant Stripe
  • By Paypal
  • Bank Transfer (using an IBAN to our bank Millennium BCP in Portugal)

Our minimum stay is 7 nights

Our maximum is 28 nights

We do consider long terms rentals over 28 nights but please contact us before attempting to book a longer term rental

  • By booking directly via our website (links to book above)
  • By HomeAway – Villa Quina Property Number 1057836 and Villa Susana Property Number 6726812
  • By Trip Advisor Rentals (formerly Holiday Lettings) – Villa Quina Property Number 345461 and Villa Susana 746888

An advance payment equal to 20% of the rental rate is required upon booking. The advance payment will be applied toward the rent.  The advance payment is not a security deposit. The balance of rent is due forty-two (42) days before your arrival date.  Bookings made less than 42 days prior to the expected arrival date will require full payment at the time of booking

A minimum forty-two (42) day notice is required for cancellation.  Cancellations that are made more than forty-two (42) days prior to the arrival date attract a full refund. Cancellations or changes that result in a shortened stay, that are made within forty-two (42) days of the arrival date, forfeit the reservation deposit only. Early departure does not warrant any refund of rent.

We are aware of recent media coverage of  holiday rental ‘scams’, so to help you know what to expect from us –

  • We will never ask you for full payment at the time of booking unless you are booking less than six weeks before arrival, as per our booking terms and conditions
  • We will never ask you to change your preferred method of payment unless you have requested to and wish to discuss it with us beforehand and we are more than happy to speak to you in person to confirm any details about direct payment.
  • We will always confirm receipt of any direct payment as soon as it arrives with us
  • Every transaction will be further recorded via e-mail contact between you and us and you can contact us at any time
  • If you have any concerns at any time before payment just drop us a phone call and speak to one of us direct

The Villas

During you stay our pool maintenance company will attend to clean and maintain the pool

Our gardener may also attend during your stay

We hope you appreciate that maintenance of our pool and outside areas forms part of why our villas are always well presented for you as our guests, and why the pools are always in the best condition and the gardens look maintained.  Neither the pool company nor the gardener has any reason to enter the villas during your stay and they may come and go without you realising.  They will not disturb you.

Our Housekeepers do not provide a private ‘maid’ service during your stay, they will change linen and towels for you, and conduct a general clean but they are not required to wash up or clean up in cases where the Villa is in a state of general untidiness. They do not provide a maid service for you and your party. We reserve the right to withdraw housekeeping services during your stay if the Villa is in an unfit state whereby our Housekeepers cannot conduct their normal duties, in which case this will be reported to the House Manager immediately.  Our House Keepers must be allowed access to the property during your stay.  They are required by us as owners to visit and undertake their duties, please do not ask that they not attend – if you do not wish our House Keepers to attend during your stay, please do not make a booking

Villa Quina is looked after by our Housekeeper who will visit twice a week during your stay to change linen and towels, usually on a Tuesday and Friday from 10:00 but this is subject to your entry and exit days.

Villa Susana is looked after by our Housekeeper who will visit once during your stay to change linen and towels if you are staying 10 nights or more.  She will visit at the mid-point of your stay and we will confirm with you which day she will attend when we send all the details to you.  She attends between 09:00 and 09:30am.

Both pools are solely for the use of the guests booked in to the Villa – no one else has access to, or may use, the pools during your stay

Access to the Villas is by means of a key safe – this means you can arrive any time after 16:00 on your arrival day, and there is no issue if your flight or arrival time is delayed

For any issues with the Villa itself, we have a house manager on 24/7 call for you if needed

We recommend you hire a car as both properties are slightly off the beaten track, however we have had guests who have relied on taxis and they have reported back that this worked well for them and in fact worked out cheaper for them than hiring a car

Arrival is not before 16:00 and departure by 10:00 please

This is to ensure that the ground team have sufficient time to clean the Villa after your departure and to ensure that it is also ready for your arrival – we do ask you to respect these times please

In some circumstances we do agree for bags to be dropped off if you arrive earlier on The Algarve and for bags to be left if you have a later departure; this is by one-off private arrangement only so please contact us to enquire.  This will be dependant on our departing and arriving client bookings, and the numbers of guests etc involved.